I know that no casino/service is perfect, and I know that there will be false-positives, but your post actually making my point. The fact that anyone could make an account in the forum and post whatever they like, how could we trust the claims of random UNKNOWN users from the internet, WHICH could be using multiple forum accounts to exaggerate the situation when the actual situation actually simple/fixable IF there are no serious issues from that user.
Pardon me ser, but I'll put you in my ignore list.
You can believe me or not. But I would still like to get an answer from the bookmaker in some way. Nobody will argue that support simply does not name the reasons and terms, right? Also, when choosing a bookmaker, I was guided by the fact that there was at least a Curacao license. They also do not respond. It seems that this bookmaker can do anything without worrying about its reputation.
You can ignore this fact and me too.
If I ever get my money or an answer - I will write about it here. When choosing a bookmaker, I always read this forum first so that there are no surprises. And it turned out that such cases are not isolated, but they do not write about it on the forum, but on the contrary, they justify it. You can continue to advertise your favorite casino, but I will not do this, because they do not pay me a good amount of money for no reason.