Sounds a bit like taking the easy way out and blaming someone else. The player made and account with Betpanda, he also deposited at Betpanda. You people took his money, not betby. It is actually ridiculous blaming the odds provider for this.
Betpanda keeps blaming Betby for everything, claiming they are not responsible and that the decision came from Betby (they even said this publicly, as you can see here)
The more people speak up, the harder it will be to cover this up.
Losing a bet is one thing—having your deposit confiscated without any proof and your account closed like you're a criminal is something entirely different.
The reason why we keep mentioning that these investigations and decisions are done by them is simple: they are. We don't initiate investigations on players.
They inform us when players have engaged in suspicious activity and we then take the necessary action as per the Terms & Conditions of our services.
So we are not "blaming" anyone, we are simply explaining how the chain of information works in these cases.
However, we are reviewing the process and how these cases are handled, so there will be changes into how these situations are dealt with in the future.