Hello,

Thanks for raising your concerns. While we respect all players and strive to process withdrawals promptly, we also have a strict responsibility to uphold the integrity of our platform and enforce our Terms and Conditions consistently.

After thorough investigation, we identified clear and repeated violations tied to multiple accounts abusing bonus reloads under the same affiliate code. These actions breach our multi-accounting and promotional abuse policies.

We understand that KYC can sometimes feel rigorous, but it’s a critical part of ensuring fairness and preventing fraudulent activity — especially when our system detects suspicious behavior such as:

Multiple accounts linked via shared identifiers (e.g., password patterns, device, or wallet behavior)

Abuse of promotional systems across those accounts

Circumvention of fair play policies

Due to the severity and sophistication of the abuse, your account was permanently closed as per our Terms and Conditions, and funds associated with those violations will not be released.

If you believe there has been a genuine error or you’d like to formally dispute the findings, you are welcome to contact our support team directly with full details. We're happy to review any legitimate appeal.

Razed is committed to a fair and secure gaming environment for all players. We take all reports seriously and appreciate your understanding.