Quote from: OcTradism on Today at 03:20:21 PM

Quote from: Cointxz on Today at 02:10:56 PM

-snip-

When a casino pulls a trigger card like this, it is often based on mulitple suspicious actitivities and they will even investigate that account further. The user can contact their support team for further appeal and guide to prove that he did not break any ToS of the casino.

Case like this might take quite a long time of investigation from the team as well as their final answer to the user's appeal. If it was not trigger falsely, chance to appeal successfully is very small. Because if it is a positive trigger, the user will have nearly no chance to prove his innocence.

Betbolt team is active in this forum so they will see this complain and give their support to the user very soon.

It is important to read and understand the terms and conditions of a casino in order to avoid unwanted problems. Below I quote some points in the terms and conditions of this casino regarding Anti Fraud - maybe it can be used as a reference why an account is checked to the point of being asked for additional verification. So every customer needs to understand it properly.

Quote

4. Anti Fraud
4.1 BetBolt maintains a strict anti-fraud policy, including but not limited to:

Colluding with other players;

Engaging in fraudulent activities against other online casinos or payment providers;

Abusing promotions or engaging in other forms of cheating;

4.2 In rare cases, and only if we suspect multiple accounting or money laundering (e.g. accounts using the same IP address), we may request additional verification from the player.

4.3 BetBolt has a strict abuse policy against any player who is determined to be abusing our platform (casino or sportsbook), and BetBolt has the right to take further action and escalate the situation if a player is found to be abusing.

4.4 If sports betting abuse is flagged and confirmed by our provider, TurboStars, then we have the right to refuse withdrawal and refund deposit. This is including but not limited to arbitrage betting and live delay abuse. If sports abuse is detected, we will block withdrawals and close your account, our team will then be in touch to refund your initial deposit, regardless of the betting outcome while your account is closed.

4.5 Moreover, if we suspect and have strong evidence for multi-accounting, sports abuse or abuse syndicate we also reserve the right to withhold withdrawals while we conduct our investigation.