Quote from: gh0573d on Today at 06:19:08 PM

Quote from: holydarkness on Today at 06:04:59 PM

Quote from: gh0573d on Today at 05:31:21 PM

holydarkness, I, Chandrabayu Mardika, hereby give you my full consent to view and share any and all fata relevant to my case, that you mat have received from BC.game.

Typo but.. well, it works.

I don't want to lead you to any direction and/or give you any advantage of a lead. So... do you mind to tell me in details what happen with this account? Be very detailed and tell me as best as you can, anything about it:

Quote from: gh0573d on May 20, 2025, 04:26:00 PM

[...]
2nd account - Mine created due to their technical error explained in initial post - https://bc.game/user/profile/35733412 (they hid this one as well). Please note that there was $0 usage of this account: no deposits, no withdrawals and certainly not any bonus abuses, as I never claimed single bonus from them.
[...]

take your time, we're no longer chased by time. I'm no longer sitting with my contact.

p.s: self rant, ignore this section, but this is why I hate double simultaneous thread. I have to scan posts in one thread because I know the info I seek was provided somewhere, only to realize the info is on other thread.

Okay, so here's an explanation. I created one account with bc.game. Logged me out while I was capturing KYC documents (because I normally don't play before completing KYC for reasons similar to this one). When I tried to log in into the account, I've used Google Sign On button to log in, which automatically created another one. Keep in mind that first one was never used. At some point I've uploaded documents and got verified. Started deposits and playing.

When I scored big, my account was initially "withdrawal frozen" state, which means I could play (I did not). Live chat requested from me to provide KYC documents yet again even though I was verified and gave me Sumsub link, which I followed and tried uploading documents, it said "Information was already being used to verify another account" or something like that (you can check Mardika demand letter pdf I sent you for specifics). Requested from me to provide details (name, dob, phone, ip) over email which I did. After that my account was closed permanently for breaching their Terms of Service. At that point I figured they were trying to verify that account.

And what happened in technical terms: https://www.youtube.com/watch?v=o3Qz2y6oMNA

This was recorded by the guy who was helping me back in 2024, and apparently even though you used your e-mail to register (manually), by going to Sign In and using Google SSO button it would create completely new account for you, using same e-mail as your initial account.

This is the only account so far I know which has not been used at any point. My MO is never play on any casino prior doing KYC.

edit: keep in mind that before account going frozen and after kyc i had successful withdrawals

Yes, I've seen the video, I understand what happened and how. What I wanted to know is what specifically happened with UID 35733412? Might be wise to tell your story with UID, so I can understand which account were you talking about and which account is what.