Okay, so here's an explanation. I created one account with bc.game. Logged me out while I was capturing KYC documents (because I normally don't play before completing KYC for reasons similar to this one). When I tried to log in into the account, I've used Google Sign On button to log in, which automatically created another one. Keep in mind that first one was never used. At some point I've uploaded documents and got verified. Started deposits and playing.
When I scored big, my account was initially "withdrawal frozen" state, which means I could play (I did not). Live chat requested from me to provide KYC documents yet again even though I was verified and gave me Sumsub link, which I followed and tried uploading documents, it said "Information was already being used to verify another account" or something like that [...]
This is the only account so far I know which has not been used at any point. My MO is never play on any casino prior doing KYC.
edit: keep in mind that before account going frozen and after kyc i had successful withdrawals
Okay, let me try to simplify it to the point I wanted to know as your narrative above is very confusing with language barrier and tangled timeline and accounts.
The one I marked in red, is it "Luckywalker69" or "35733412"? The one I marked in blue, is it "Luckywalker69" or UID 35733412? Or other UID? It should be easy, the one you edit the username to LuckyWalker69 [BC assign series of random characters during sign up, that player can edit later] is it the one you sign up manually or use Google log in?
I'm out and grab my dinner. If you still wish me to be out of your case, just say so and find someone else with contacts on BC who are willing to share their evidences. If you're still want me to deliver my findings with that final element I seek, then I'll better see that answer in this thread when I returned tomorrow.
Okay, let answer it to you and see the reason why I cannot say you specifically.
35865086 - Luckywalker69
35733412 - random username
And now, this is going to prove my point
is it the one you sign up manually or use Google log in?
I simply cannot say which one was created using Google SSO and which one manually. Either way, the bug I explained above works two-ways.
Video showing the bug working other way around -
https://youtu.be/7VgPU9VVsMU?si=XreRudliWwzeBsh8In reality, I've used my phone number later to login to the account I've actively used.
Other account was never touched. What I am trying to explain to you (and what I now see, based on the video Spyds provided me) is that the 35733412 was created prior my active account - LuckyWalker69. Which one is created how, I don't have a single clue. I know for a fact that both share same e-mail address, and the actual difference is one was created with Google SSO and other one with Manual.
Either way, I should NOT have been able to register two accounts sharing same e-mail (which should be unique identifier), which is the issue I'm trying to point all along.
The point in this case (and how we are proceeding in legal fight) is that due to their misconfiguration, I did created another account UNWILLINGLY and UNKNOWINGLY.
Scenario 1: If I first created account manually, I should have been either able to Sign in to that account or should notify me that account with that e-mail exist, and is not connected to Google.
Scenario 2: If I first created Google SSO account, I shouldn't have been able to register account manually using same e-mail address, but should've notified me that the e-mail is already in use.
This is exactly what I am saying here. In scenario 1, this mistake could have happened to anyone who already has account with BC.game and they could simply ban it because of their technical error, or other way around, new accounts that created account using Google SSO and trying to log into that account could try to use "password" (thinking that they've manually created account), getting error "account doesn't exist" and proceed with creation of another account manually...
Your conclusion (as I can see, but that's my thought only) is based on when were the accounts created (date/time), and which one used what method, and I am trying to explain that regardless of which one was first, and which method was used for which one, it was not my intention to do so, but can pretty much state here and legally that I was solicited in creating second account, after which they effectively invoked breach of Terms based on that solicitation. Whether that "bug" and solicitation was there intentionally or not, I won't discuss it for now, as this could've also been oversight by them, but considering I reported it last year, should've been fixed by now and my case finally resolved.
I'd appreciate the assistance if you can understand my pov.
Thank you for this clarification.
Now, a little explanation why I insist on knowing which account is which, with UID to make it very clear, its not to slowly insinuating you of anything, rather to --as I said--
crosschecking their narrative and yours. One of the current question hanging right now, one of the elephants in the room, as you
also voiced on your other thread all while I'm trying to tackle that matter, is whether BC supply fabricated evidence to CG. Of which the same evidence probably the ones I saw.
Thus, the question and my attempt to not lead you into certain directive to answer, to let you free with your narrative and see whether your story matched with what they let me see. My thought, if they fabricate an evidence, then the series of the account being created won't match yours. Their evidence will say this comes first and that come later, and yours will say things differently, as they won't know what you'll sprout from your mouth and write here, as well you don't know what they let me see.
With above though, I think it's safe to say that the evidence provided to me [and we shall assume given to CG] is not fabricated, as the sequence matched. That established, and as promised, I'll address the other points:
Okay, as it turned out, I do need to be more specific. And since we're at it, let's be very very specific. In regards to 35733412:
1. How long do you use it before you realize it's a different account?
2. How much do you deposited and played?
3. IIRC, you mentioned you have three devices, and you access your account from the office issued phone, infinix? Is this the phone used to create and access 35733412?
[...]
1. Never used it. Even the blurry image slightly shows that there is $0 wager on that account. As I said, I am assuming that is the conflicting account (created with same email address).
I understand correctly from your narrative this far, it's pretty much a "touch and go"? You signed with normal sign up method, input your email and password manually and assigned 35733412, you logged out to take documentation needed for KYC, and "log-back-in" with Google icon, that prompt you the account 35865086, LuckyWalker69, and proceed with the rest of your BC experience under this UID? In short: 35733412 was created and active for quick seconds? You sign up, log out, and never touch it again?
2. On which one? I believe I've already told my total deposit/withdrawals on BCGame for my account. For the conflicting account, $0 deposited, $0 wagereted
Noted, 35733412, 0 activities.
3. I can't tell from which I registered my account, as I said at the time I had multiple phones. At some point, I might've used all three.
[...]
Help me understand this. They accuse you of three [four] accounts. One is clarified as above, that you sign up with one device, log out to take documentation, and log in into another [freshly and automatically created] account, LuckyWalker69, and you use the same sign-in method all the time across the three devices you own to LuckyWalker69, namely with that google auto-sign-in? So there is no chance that you accidentally replicate the mistake and created a third account, this time in reverse of what you did with 35733412, namely you signed up with your email and password, manually instead of clicking the google-auto-sign-in button?
Oh, quick question, might be irrelevant, but I'll ask anyway, do you happen to remember, in a ballpark, how long was it take for you to log out from 35733412, take pictures of your documents, and log back in with Google auto-sign-in? Minutes? half an hour? One hour? Hours? Just... wanted to be sure we cover every ground.
Furthermore, they also accused me of self-referral, which to this date was never even addressed, let alone proven. The only way I could've self-refer me would be doing exactly what happened to me.
[...]
edit #2:: It appears that you have been provided with the evidence of mentioned conflicting account being used to play on site, and based on the screenshot they provided for their court defense, it was never used. Although barely seen, if you take a closer look at circled items on the image:
[image snip]
User id: I can see starting 357 and 412
Wager (7 days) $0
Deposit total: $0
Net profit: $0
I would highly advise you to post what you've been told/shown as it appears we're going to prove what I've been telling all along.
, the way BC read that image, as it contains internal terminology, as well as from your side, that might related to above section [question #3], how that referral could even latched to your account. Did you refer someone?
I have it in my hand, yes. But rather than mudding the already so muddy water, I prefer to not introduce another mud if I can. Let's see if we can get those things above clarified, and perhaps this matter become irrelevant as we shed some light into what happened from your side, regarding the other matters pointed above.
Thanks for getting back. In regards to evidence fabrication, it was my speculation as the wording from CG was prompted that there was more than 3 accounts (4+). Before bankruptcy hearing and upon receiving defense documents from BC.game (I believe I sent you that 2 thousand pages long pdf), you can see at 30 something page, regarding my account that there were 3 accounts in total: one I actively used, second one originated from the technical error and third one unknown to me.
In regards to the timeline/narrative, whatever that was, in regards to these two accounts, one was never touched and second one was used actively. There is no question and no person who could convince me otherwise.
As for the third account, I truthfully state that I have no clue where it came from. Even with the bug I mentioned above, there is possibility to replicate it only twice (create two accounts) as far as I know (once with Google and once by manually adding that same e-mail, order of creation irrelevant).
As you may also have seen, my lawyer asked them to provide information (was KYC done for it and if so, when, sign up information used, mail or phone) in regards to that third account, and if there is any inclination that it was mine, that should not have been a problem in first place, especially since I am claimant in that whole case. To this date, I never got a reply from them nor I am able to answer any question in regards to third account, but I am 100% positive that third account is not mine. Simply as that.
I did sold my phones back in 2024 as I had to cover losses from my case in Indonesia, but those were wiped before handing them over, so I presume no "unique identification" should possibly conflict with my information. The only possible reason for that third account to be mine is Cloudflare IP address, as I previously said I used Cloudflare WARP (1.1.1.1) DNS and it appears that WARP option does give you public (shared) ip address. To the best of my knowledge as of this time, this could be a single reason for that third account to be flagged as mine. If they ever provided any information, I would've been more than happy to defend myself based on that info.
One account was never played with, other one was the active one, that's what I'm 100% positive. No deposits, no plays on that one account, no nothing. Which one was which, I can't fully state, as I used my phone number to login to the account I've used.
I think I've answered all of your questions above, but a bit freestyle (sorry for that).
oh yeah, timeline before creating first and second account - I really can't say it was a few minutes or an hour or a day, but I can definitely say that I had to wait a bit for my (now ex) wife to send me photo of my passport as I was not in my hometown at the time. Might've been few hours, up to a day at most.