They have a well-functioning support team, so you can contact them with any questions. The same applies to alternative accounts. You can reach out to support and explain your reasons for wanting to create a second account. As long as you're not violating any rules, everything is fine — no sanctions will be imposed on you.
I’m sorry, but are we talking about the same Duelbits here?The “well-functioning support team” you mentioned:
✅ Disabled my live chat across browsers and devices
✅ Ghosted my emails and closed tickets without response
✅ Blocked me from accessing help even in incognito or on fresh IP
How exactly do you “contact” support when they vanish like magicians the moment things get serious?
As for sanctions, good luck getting clarity. Their terms are vague, they play both sides when it benefits them, and they ghost users whenever refund or data requests come in. You could literally get flagged for breathing wrong during a promotion.
Before telling others “everything is fine,” maybe ask those of us who’ve been locked out, lied to, or shut down by this shady circus. Duelbits isn’t just strict they’re silent when it counts, and ruthless when it’s profitable.
Trusting their support? That’s the real gamble.