Quote from: kingbj21 on Today at 06:31:19 AM

Quote from: Etranger on May 23, 2025, 03:54:31 PM

They have a well-functioning support team, so you can contact them with any questions. The same applies to alternative accounts. You can reach out to support and explain your reasons for wanting to create a second account. As long as you're not violating any rules, everything is fine — no sanctions will be imposed on you.

I’m sorry, but are we talking about the same Duelbits here?

The “well-functioning support team” you mentioned:

✅ Disabled my live chat across browsers and devices
✅ Ghosted my emails and closed tickets without response
✅ Blocked me from accessing help even in incognito or on fresh IP

How exactly do you “contact” support when they vanish like magicians the moment things get serious?

As for sanctions, good luck getting clarity. Their terms are vague, they play both sides when it benefits them, and they ghost users whenever refund or data requests come in. You could literally get flagged for breathing wrong during a promotion.

Before telling others “everything is fine,” maybe ask those of us who’ve been locked out, lied to, or shut down by this shady circus. Duelbits isn’t just strict they’re silent when it counts, and ruthless when it’s profitable.

Trusting their support? That’s the real gamble.

I haven't been Duelbits user for very long, and I haven’t had many situations that required contacting support team. However, I did reach out to them with a few questions and received a response fairly quickly. To be honest, it wasn’t really questions but rather a request to forward my inquiry to someone from the operations team. I was told the request would be passed on and that someone would get in touch with me.

It’s been over two weeks now, and unfortunately, no one has followed up yet.

That said, the issue seems to lie more with the team the request was forwarded to, not with customer support itself, since support team responded promptly. If I do get a reply to my inquiry, I’ll have no complaints at all. But for now, I’m still waiting.