Now I see where the whole problem is coming from, because I just read the entire conversation on this thread and at this point could conclude that O.P is to be blamed why his account is yet to be unlocked. Because I noticed he was given a simple instruction to send a mail through his official email address linked to the account he was requesting to be unlocked, which is "Support@bspin.io", but yet he went about sending a email from a different email address, which is "bspin@bspin.com", which might have created an iota of doubt on whoever could have been investing that case. And as such, I will advise O.P to please send a mail from the support mail which is "Support@bspin.io" and also drop a screenshot here, so that everyone could be able to see that you truly have access to the original email linked to the casino and the account you are seeking to be unlocked. Thanks. Wishing you all the best of luck.