Unfortunately, the owner of the company does not operate the Bitcointalk account directly. It is managed by employees, and those employees may change over time. Not everyone has access to the same email accounts. For example, the support team uses
support@bspin.io, while
bspin@bspin.io is monitored by the project owner. As long as the email is sent from the address used to register the forum account, that should be sufficient to prove ownership of the account.
Now I see where the whole problem is coming from, because I just read the entire conversation and at this point could conclude that O.P is to be blamed why his account is yet unlocked. Because I noticed he was given a simple instruction to send a mail through his official email address linked to the account he was requesting to be unlocked, which is
"Support@bspin.io", but yet he went about sending a email from a different email address, which is
"bspin@bspin.com". Hence, I will advise O.P to please send a mail from the support mail which is "
Support@bspin.io" and also drop a screenshot here, so that everyone could be able to see that you truly have access to the original email linked to the casino and the account you are seeking to be unlocked. Thanks. Wishing you all the best.