Quote from: holydarkness on May 29, 2025, 06:56:25 PM

Quote from: gh0573d on May 29, 2025, 05:13:29 PM

Quote from: holydarkness on May 29, 2025, 05:07:12 PM

[...]
I'm currently waiting for answers for a couple of questions from my contact, and while we're at it, do you mind to satisfy my curiosity about these accounts? Were you also signing up and logging in with your phone number? Or with google automatic sign in? Or with your email address?

E-mail and password, but all of them has phone number added/verified.

EDIT: Gamdom account (which is not here) is Google login tho.

[image snip]

Roobet - https://roobet.com/?modal=profile&user=HokiWalker69
Stake - https://stake.com/?name=hokiwalker88&modal=user
Gamdom - https://gamdom.com/user/LuckyWalker

edit: for some reason, can't get stake stats fully public

Noted. Thank you for the context and information. I understand correctly that only BC is registered and logged-in with phone number [as well as google auto sign in], other casinos as shown above are always logging in with email address shown here [with exception to Gamdom]? Not phone number or through Google auto sign in?

Out of context.

If you have seen me "whining" about the issue with creating double account with same e-mail, we would be fine. So let me hop on that context first, then answer your question.

Context:

- The problem with double accounts, as previously explained is that I could create (and probably did, unintentionally) using identical e-mail address.
- Password is required for some reason on BC.game (whether it's moving funds to vault, or withdraw I'm not sure, haven't used them in a while).

Now, to answer your question, you are partially right. But the reason why I used that type of login is because if I used email + password, I would've (probably) logged into the inactive account. Another thing to note is that once you're logged in into BC account, you (mostly) stay logged in "forever" (not sure cookie expiry how long it is).

Having said that, because of the issue I faced with their technical error, I had to use said login type. But the phone was added initially upon KYC verification of the active account and before playing.

And please note, considering I have no CLEAR information (which I haven't been supplied with yet), any information I give you regarding my accounts should be considered as a "speculation" as well.

The whole problem I'm having with BCgame is not having ANY information in regards to my account.

But yeah, I used phone + password to login to that account, and specifically through bcgame.sk.

edit:

Here's another way all of this could've happened: initial account I created I did on bc.game or any other domain. When I went to do KYC later on, I went to bcgame.sk, wasn't logged in, and used Google SSO, eventually creating another account. again unintentionally. I can reproduce issue of that second account in at least 10 different ways, and me knowing how I did it is literally impossible.

So, in order for others to explain my case, I've decided to write some analogy directly to holydarkness, and going to publish it here as well. Reason for that is because some of the questions I've been asked continuously are questions I either don't have answer to or I do have answers but based on limited information I have.

I'll do a small analogy of my case here, maybe it will help you better understand my case and reason why I am mostly answering "I guess" or "speculation".

Imagine BC.game is a real world casino.
I am a player.
Every domain they have is one entrance to that casino.
My e-mail is my ID card.
BC.game KYC is "proof of funds" in this scenario.
They allow player to be registered only once according to their terms.

SCENARIO:

I'm coming in to that casino first time. At entrance, they ask me to give them my id card to register and they enter details manually. And register me. I go around, see what additional information they require from me to bring them on before playing. I exit the casino.

(now explaining my actual problem)

I come back to casino. I came to some entrance (maybe same as yesterday, maybe different one, I don't know). They again ask me for id. I provide them, give them proof of funds. Now, what they did is used RFID chip in my ID to identify me, but their system never looked if I was returning player, but registered me again. With same ID. I start playing in their casino. I lose some, add more funds. Win some, go to cashier and withdraw several times successfully. Next day, I come again to any entrance. I show my id and go play again. And I win big. I come to exchange chips for cash, I show them my id and they ask me for proof of funds, again, even if I already showed them. I show them, only for them telling me I broke their terms because I was registered twice in their system with same ID, yet I didn't knew that fact ever. They won't give me funds, because they assume I was guilty for that, yet it was their fault.

-----

Explanation in relationship to my case:

1 - In this scenario, I was never aware I was double registered nor it was my intention. If I wanted to scam them, I would've shown any alternative id, or in my case e-mail. I never used that second account as states few times.
2 - "And I win big. I come to exchange chips for cash, I show them my id and they ask me for proof of funds, again, even if I already showed them" - when they asked me for KYC documents once again via that e-mail, my assumptions were they were asking me for the account I already used (35865086). If that was true, it wouldn't bounce back in Sumsub system.
3 - "I came to some entrance (maybe same as yesterday, maybe different one, I don't know)" - You asked me several times do you remember which account was which, which was first registered. If you see fact 1 and 2, I couldn't give you the answer correctly because they never told me this was it this was that. All what I told you was based on that blurry image.
4 - "Now, what they did is used RFID chip in my ID to identify me, but their system never looked if I was returning player, but registered me again." - let me add this somewhere. "at some point, they never proceeded to ask me for id again at that specific entrance". Reason for that is because once I was logged in at bcgame.sk, I was (almost) never logged out.
5 - "I show them, only for them telling me I broke their terms because I was registered twice in their system with same ID, yet I didn't knew that fact ever. They won't give me funds, because they assume I was guilty for that." - story of my life in regards to those two accounts.
6 - In regards to that third account mentioned by BCgame, it could just be that Agness, who requested additional KYC, provided me link for that third account by mistake, and hence the error "these documents were used to verify another account", or it was just for the account I unintentionally created.

So based on everything, I could've created that double account on bcgame.sk trying to log in to my existing account, while actually being logged in in that first one using domain bc.game (maybe not even logged out). Or maybe I was logged out. That's also another guessing I provided in the thread.

The problem with me answering to your questions is I only can give you what I am aware of, and most of the questions you are asking is something I am either completely unaware of, or being aware based on some "vague" image I have.

For example, I am 100% positive I used Samsung Galaxy Z Fold to do KYC verification first time (when created account) and even second time, when Agness asked me via e-mail.

On the other hand, I am not sure exact method of which of these two accounts were created how (which one was created with Google SSO and which one manual creation). I am 100% sure that they share same e-mail address, because of the problem with BC.game never doing such verification.

Sorry for such a long message and jumping back on same old, but more you're trying to get specifics off of me, more it seems like you're trying to establish me being untruthful. I know this isn't your agenda, but you're trying to get a clear picture, and it's certainly not something I could provide you at my end.

I'll keep answering your questions to the best of my knowledge. Thanks once again for going all this way to escalate this issue, I'll make sure to compensate you properly if my case was resolved.