The representative already promised you on pushing your case to the team. You just need more patience on handling your issue because they are still new.
There’s some concerns from newbie users but representative is actively handling all of them to push your cases.
I honestly don’t experience inconvenience on this casino but of course we have different way on playing in the casino. I suggest to keep asking for updates here since the representative can make your case a priority to the team.
It can't be difficult to send a reply to their customer. I've been waiting for an answer since the beginning of May.
I´ve enough experience at other casinos/providers. I ask in the chat and get an answer within a day.
I've already been waiting 20 days. Just for an answer. The problem of the blocked payout is still not solved. They probably need a KYC. Which is not a problem for me. But I need to know what betbold is asking for.
I don't understand how you can still defend the support. If I offer a service, then communication with the customer is also part of it.
But I'll continue to be patient and wait for an answer
Your frustration is fair point because I will feel the same way if my money is on hold for no specific reason.
The good part on your issue is the representative here acknowledge it and doing his job to solve it as much as possible. It’s 100% better than other casino that does have active representative here and at the same time dodge your issue on the website.
Trust the reps.