Guys,
Thank you for understanding the situation. I appreciate that the community understands that there might be some problems. Yes, I am doing my job. I do not have access to users' profiles, so I am unable to check anything. All I am doing is forwarding the information to the relevant team and asking them to resolve it asap. But I did not received any update from the team regarding the cases.
I am continuously pushing the team to come with a resolution.
Regards!
I appreciate the transparency and honesty, it is normal for this to happen, especially in the beginning with several users testing the various features, games, bets, etc. of the casino. The important thing is to stay active, respond to users and resolve issues by following the process. This creates and maintains a close community!