Guys,
Thank you for understanding the situation. I appreciate that the community understands that there might be some problems. Yes, I am doing my job. I do not have access to users' profiles, so I am unable to check anything. All I am doing is forwarding the information to the relevant team and asking them to resolve it asap. But I did not received any update from the team regarding the cases.
I am continuously pushing the team to come with a resolution.
This community is very understanding, but, don’t count too much on this as things can deteriorate very quickly!
I understand that you, as a PR, don’t have access to users’ accounts but you clearly have contacted the team and talked about the above issues.
I
've find it hard
time to believe that all they have told you is that they are still talking
onabout resolving them.
As a PR, I believe your job, aside from
watwhat you are already doing, is to
confortcomfort users who have problems with your
casinoandcasino and keep them updated about the
stausstatus of their complaints. I am afraid that telling them to just wait, is not enough.