BetBolt, please try to resolve the user issues. Once more people come on this thread and notice these types of allegations, they might avoid your platform. That means you might lose potential gamblers. Try to solve it as soon as possible; it's a matter of your reputation.
Thanks, The Cryptovator!
We appreciate your suggestion. Yes, we are aware that this kind of situation can negatively impact other gamblers' minds. But as of now, one gambler created a complaint on the Casino Guru. I believe they will reach a resolution from there. The brand is already spending thousands of dollars advertising on the forum. I am sure the brand cares about its reputation. But I cannot control the security department that does not disclose the reason for the withdrawal blocking.
Once the investigation is done, I hope to get an update, and I will share the update here asap.
Thanks!