Any chance you can share screenshots of the conversation you've had with their support, just to make sure you can back up your claims?

Just curious, is the $250 balance on your account a money you deposited or because of their affiliate program?

I will try and PM their representative to address your issue, they might be able to give more detailed information as to why your account got banned. Maybe you should also provide the username you use on their casino or your account's UID to make it easier for them to identify which user is having an issue with them.

As some of you may be aware, a major affiliate (xiaoxiao) for this site was ousted due to a large, founded, scam accusation. The scam involved a rakeback service, and involved delaying payments with various fabricated excuses while xiaoxiao gambled away all his players funds.

There was a backlash and calls for answers directed at Betcoin. Betcoin then outlined a so-called solution to make affected players whole up until a certain point (5/7). The solution involved using players generated rake from 5/8 forward to pay for the owed moneys up until 5/7. Betcoin made a couple payments and then proceeded to ignore players requests for updates in the designated forum for several months, meanwhile affected players continued to re-rake the moneys owed to them without receiving payments. The forum can be found here https://www.betcoin.ag/xiao-rakeback-update-thread

After months of ignoring requests for answers on the thread, some time in the last 24 hours, affected player __ACTl0NNNN spoke out in the thread. __ACTl0NNNN has been around the bitcoin poker community for a very long time, and is widely known to be one of the, if not the, highest stakes and highest rake volume players there is. He claims to have not received a single payment, and to have been disregarded in support tickets.
https://i.gyazo.com/e84aff8d4a92f6c8c67544141c4c0743.png
Finally, Betcoin breaks it's silence, and made several deflective comments in the thread, all seemingly with the theme that this is not their problem any longer, and nothing more will be paid. Update: Betcoin now says definitively there will be no more money paid.https://i.gyazo.com/e1825cc729d14f5081caf829946cd157.png

Seems like a clearcut scam. Betcoin told their players they would be repaid money based on future rake. Betcoin then strung them along for a few months while they kept all the rake they were paying, not too dissimilar from the scam xiaoxiao pulled originally.

I must ask why a respected member of the community is trying to mitigate circumstances with these exact same operators, as if they are human beings who respect other's property. I remain banned to this day from this site for speaking out on their ongoing scams in their chat community on a daily basis on my ruby account, unable to login or access funds, and no other offense whatsoever. Reach out to twitchyseal, or I for more comment if you'd like, these people are a huge stain on the crypto community and need to be dealt with.