Quote from: examplens on Today at 10:56:25 AM

I listed only some random cases. I've seen many similar accusations in other places, such as Reddit, X, etc...
I don't see that they have gained enough trust for me to give them personal information, even if we add the case that LoyceV points to, it can be considered as not a very good choice for exchange.

Of course, that's just my opinion. And I just conclude that the reason they are the most popular with you is that they generally always offer the best rate, so they are the first result in the search on Orangefren.

If you have suggestions on how we could fine-tune the warning to make it clearer to our users what to expect then I'll be happy to do so!

I'll add that with our current warning that we have - most complaints regarding FF are from people who aren't our users. Meanwhile our users are doing thousands of swaps with FF and either getting almost no issues or opting not to tell us about them for whatever reason.

Quote from: examplens on Today at 10:56:25 AM

Quote from: OrangeFren on June 02, 2025, 04:11:47 PM

Did Exolix know you were one of our users?

I know that there are privileges for your users, but I intentionally accessed as an ordinary, random user. Their support seemed rather uncertain to me, because I received some conflicting information from them. OK, they corrected themselves later, but things like this shouldn't happen.

Also, if it is possible on the basis of cooperation with you, to approve the transaction without KYC or at least to return the funds if the user does not want to give them KYC, why don't they apply this to all users?
I have nothing against your deal, it's a great thing, but obviously, their arbitrariness is a KYC requirement, not some kind of obligation according to the law

"Ordinary" users get a different rate, different limits and different liquidity from Exolix. The site even takes longer to load for them Cheesy

. The rate our users get is slightly worse on most days, but still half of the next-best never-KYC option. When we reached our agreement with Exolix we reached a conclusion that having no shotgun-KYC was more valuable to our users than a slightly better rate which would match FixedFloat anyways and thus offer no tangible benefit to our users. This extra fee is what allows them to return coins they don't like.