it can be understood because indeed for a relatively new site especially in the forum then in the end it will always bring up a lot of polemics including with complaints from some users but indeed as you said there is no way any platform wants to damage their own reputation let alone their business goals for the long term so the steps you took were very good for me, you did some appeasement on the forum while preaching solving the problem so that in the end although surely not everyone will believe it but it will at least make a little bit of a different judgment because the site has not been completely ignorant of the situation that happened including with complaints which shows that indeed the provider (in this case betbolt) wants to solve the problem in a proper way.
Thanks for understanding, Raflesia.
As we said, we do not want to damage our reputation here. We are spending thousands of dollars promoting our platform here, so it does not make sense to ruin our reputation. This is why the platform has two representative accounts here, so we can answer the community regularly. Even if the creator of this thread does not have enough time to come online, I am a dedicated person to handle the account and answer the questions for everyone. Once I receive any update from the team, I will share that straight away without wasting any time.