Today, I have been informed that Betpanda blocked my account and my withdrawal because "my betting behaviour was flagged as suspicious by our Sportsbook provider".
Now they have my 1050USD for zero reasons. They don't even tell me what I did wrong. Just generic reasons to keep my money locked.
If you don't mind, help me get in touch with someone from Betpanda, because chat agents don't answer anything.
Stay away from this shady sportsbook and casino.
I might create a scam post later if it doesn't get resolved.
You can file your support ticket and wait for their response but if the casino did have findings about your suspicious activities before doing this serious action on account suspension / even termination, I see your chance of success through an appeal is very low.
Most cases like this would belong to two types:
The casino is legit, and they took action based on evidence, so that your appeal does not have chance of success.
The casino is scam, and this means you won't succeed at the end with any attempt of making your appeal.
Your information is not enough to prove that you are naive and did not break their ToS, this means it's not enough to say they are scam.
I know my chances are very low. But staying quiet only benefits them, so I am not doing that. When you win big, scam casinos and sportsbook will make everything to not payout.
That's what they are doing. I probably lost my money, but if it makes them to lose customers after I prove I didn't do "suspicious betting" (whatever that means, idk, really) I'll gladly do so.
Of course my information isn't enough to show I didn't break their ToS, that's because:
1 - I don't know what I did wrong, how can I defend myself? Do I have to figure out?
2 - You didn't see my betslips, in which I am not betting in Tier 5 events or arbing or anything related.
Kinda crazy they didn't even want to KYC me, because if I really broke their ToS, the logical move would to KYC me before that like their Terms suggest.
But no, it's about the money, they are just scammers.