At the moment, I have 728 USDC in my account + 602 USDC in a pending withdrawal. It's been over a day since I started trying to withdraw, and every time I contacted support, I was guided through the KYC process. I completed each step, verified everything, and was told I had to wait for a manual review of the documents.
Now, I just went back to the chat and was informed that my account is under compliance review. What's frustrating is that they don’t give any kind of time frame.
username: MarlonUser
This is not worthy a scam accusation of the support is answering you about your concern. You just need to wait because all users that undergo a thorough check went through on waiting until their account was released from investigation.
Shuffle needs to check everything if they saw something that alert their security on your account.
Just wait a bit until they give a firm response.