Quote from: Wapfika on Today at 03:58:06 PM

Quote from: BTCBetsGeng on Today at 06:13:26 AM

At the moment, I have 728 USDC in my account + 602 USDC in a pending withdrawal. It's been over a day since I started trying to withdraw, and every time I contacted support, I was guided through the KYC process. I completed each step, verified everything, and was told I had to wait for a manual review of the documents.

Now, I just went back to the chat and was informed that my account is under compliance review. What's frustrating is that they don’t give any kind of time frame.

username: MarlonUser

This is not worthy a scam accusation of the support is answering you about your concern. You just need to wait because all users that undergo a thorough check went through on waiting until their account was released from investigation.

Shuffle needs to check everything if they saw something that alert their security on your account.

Just wait a bit until they give a firm response.

I didn’t create this topic as an accusation of fraud — it was moved to that category. But I still find the situation strange.
Shuffle.com initially asked me for a photo of my ID, which I sent, and they said they would let me know if they needed any more information. But they never notified me — I only found out by going into the chat and asking about my account. Then they requested a proof of address.
After I sent that, they said the same thing again. But I still had to go back to the chat and found out they needed a proof of life as well, which I also provided. This whole process could have taken days if I hadn’t gone back to the chat myself to ask for updates.
I also find it strange that they don’t provide any kind of deadline for the verification process. My account doesn’t even have that many transactions.
I believe the minimum a customer should have is a clear timeframe.