I don't know, that's not for me to answer. Ask the casino. But the point is, what's really happening? Because there might be a serious situation that we don't know.
A massive KYC approval of fake documents that were made using A.I. perhaps? Are nefarious entities starting to use casinos to obfuscate transactions?
That should have been easy for them to post on CG and have the case dismissed, but they didn't, which means their support is either not doing the job well or they are just playing hide and seek
Because it's not the actual WHOLE story ser. It's simply NOT.
If selective blindness is what you choose to use, then so be it.