I don't have any screenshots from my account because it is blocked for entry.
The conversation in the support chat is more like a conversation with a robot - "our team is highly professional, we checked your account several times, you have definitely violated our rules, that's how it is, we hope for your understanding"
I was confronted with the fact that they will not give me the money, and what the violation is, is unknown...
I saw on this forum, exactly the same cases with BK8 were sorted out. The account is blocked by mistake, and then no technical support is going to check anything.
I hope the representative of the BK8 company will write to the right place and help solve this problem!
Noted that you can't provide any screenshot related to your account as you're locked out. But can we see that letter [email] where they explain the situation? And that 152, do you say yes to their offer to only return deposit or they send it right away without your consent?