Yes they are, but just as I said earlier in this topic, every time something is different
Send us the electricity bill - I'll send it
- REFUSED
Send us 3 electricity bills with 3 payment slips - I'll send them
- REFUSED
Send us a reference letter from the bank - I will send it
- REFUSED
Send us a bank statement for the last 3 months - I'll send it
- REFUSED
Simply, every time there is a different condition and the documents are rejected very easily, in the end they started saying that the documents are supposedly photocopies, but they cannot understand that in my country you get a document for Electricity and Water from the postman. It comes in an envelope and your electricity or water bill is an A4 sheet of paper that you take and pay at the post office or bank. It's just that the admins are only pursuing their own story and are not interested in helping me.
As for this reference letter, I barely managed to get such a document because banks don't issue that kind of document to customers because you have to have a good reason why you need something like that and that document has to be stamped and signed by the bank director, but I managed to get that too, only for them to reject it half an hour after I sent it.
https://postimg.cc/fSxCBDBnhttps://postimg.cc/bdbmz98C