Quote from: holydarkness on May 21, 2025, 05:08:54 PM

Quote from: buik on May 20, 2025, 08:52:04 PM

Quote from: holydarkness on May 20, 2025, 05:15:18 PM

I hate to be the bearer of bad news but... I asked around several casinos [not just betpanda and BC] and ask for their insight on how sportsbook decision works, and uhh... sadly I think this is it. There is no other thing to do. Sportsbook division on gambling platforms [the one I asked] have their own risk assessment team, I believe it come from their own too instead of the platform itself. The call to forfeit was made by the team [namely the provider] and the casino [in this case, Rollbit] can't overrule it.

So there is no hope for me? They will just take all of my money including wins?

Not all, I believe. Like Mahdi said above, usually casinos will return initial deposit and only void the winning. The casinos who walk on this forum [with one or two as exception] are here for long term. They seek profit fairly through house-edge and other methods, not by unjustly confiscating funds. So there is a chance you'll get your initials back.

May I know what your deposit amounted at?

So after a long wait, this is what I´ve got from them. I'm sending you a screenshot of the latest message I received from Rollbit's compliance team.

Honestly, I’m really lost at this point. I’ve done everything they asked, contacted support multiple times, explained my situation, provided all the proof, and confirmed I only have one account.
Despite all that, I keep getting the same response, and now they’re basically shutting the door completely.

Do you have any idea what I can still do? I feel like I’ve done everything right and fair, and still, nothing works. This is getting beyond frustrating…

Thanks again for trying to help.

https://talkimg.com/images/2025/06/11/UdsdEo.png