Hello again!
Here is our official response regarding the case:
📢Official Notice Regarding Account Termination Due to Arbitrage Activity
After a thorough internal investigation, account 79335696, 17711119 have been identified by our risk control team as engaging in arbitrage betting, which is a clear violation of our platform's fair play policies.
✅Customer's original deposit will be fully refunded.
❌All profits generated through arbitrage tactics will be forfeited, and the account is now permanently suspended.
To ensure transparency and platform integrity, we would like to emphasize:
All related account data and investigative findings will only be shared with Bitcointalk administrators or moderators upon request.
If you are a Bitcointalk moderator and require further details, please DM our official account directly.
We remain committed to maintaining a fair and secure gaming environment for all users.
XYES.Com
Thank you.
To be fair, bitcointalk admins and Moderators will not get involved in scam accusations, so you probably need to change that policy to highly reputable members who might be willing to step in and mediate the situation. I wouldn't just pick a longtime account to step in here but someone who is trusted by the community if you decide this is the route to take. Not tossing my hat in the ring, just giving advice.
OP you can consider escalating this to one of the mediator platforms if you feel you're in the right. Not sure how they operate as I haven't made a claim against casinos.