Hi andymuzic/Guys

Here was the 3rd reply from the business, my reply..

Our support team and relevant promotions department have already replied to yourself on 2 seperate occasions this week.

Unfortunately, you recieved a prize payout of 2048 USDT incorrectly. This was due to the breaking of promotional rules listed in the 2 emails already sent to you this week.

So we had to reverse that promotional payout.

I do how ever apologise for that payment being sent to your account which gave you the misunderstanding that it was a genuine prize win. I have spoken to the relevant promotions department and we hope we don't make this error again.

regards,

Steve.
Sportsbet.io

summary -
User was incorrectly (covered above) and paid a prize amount of 2084USDT,
the promotional amount was reversed on the same day.

No True ACCOUNT BALANCE was touched, no funds are being held.

The promotional payout was incorrect and was reversed.
Unfortunately not the ideal scenario, but no true User balance is owed or being held.

Here is the back office live transaction screen shot: