Hi andymuzic/Guys
Here was the 3rd reply from the business, my reply..Our support team and relevant promotions department have already replied to yourself on 2 seperate occasions this week.
Unfortunately, you recieved a prize payout of 2048 USDT incorrectly. This was due to the breaking of promotional rules listed in the 2 emails already sent to you this week.
So we had to reverse that promotional payout.
I do how ever apologise for that payment being sent to your account which gave you the misunderstanding that it was a genuine prize win. I have spoken to the relevant promotions department and we hope we don't make this error again.
regards,
Steve.
Sportsbet.io
4th and final reply from me, many thanks all.. here is the brief summary - User was incorrectly (covered above) paid a prize amount of 2084USDT, due to the listed reasons.
The promotional USDT amount was reversed on the same day.
All other
eligible customers were paid the promotion winnings on the same day. They received 2084 USDT
For andymuzic, No True ACCOUNT BALANCE was touched, no funds are being held.
The promotional payout was incorrect and was reversed.
Unfortunately not the ideal scenario, but no true User balance is owed or being held.
Here is the back office live transaction screen shot:https://sportsbet.imgix.net/rewardrelease.jpg?w=600&auto=compress,enhance,formatThanks for replying. I have shared all the email communication screenshots on this thread, there is no proof/evidence of any kind of wrong doing but still you guys keep my bonus? Rules 8.4 and 8.6 mentioned in the email are as generic as it can get. You were accepting losing bets for four long months which I placed using the same device and internet connection. At least you should have had the decency to send me an email/message that I am no longer eligible in that promotion when your system flagged it.
I guess you are not looking forward to resolve this in an amicable way, which clearly shows that you are scamming people. I trusted sportsbet for many years and played there but I would request everyone to not use them. I will raise this on other forums/review sites as well.
