Thank you for responding here. I just want to clear up something, when you say the user was incorrectly paid, i believe you mean due to the fact that he broke one of your promotional rules and not that he didn't qualify for the prize. So if we get that out of the way, and agree that this user qualified for the prize, but is ineligible to receive it because they broke one or more of your promotional rules, which of them did they break? Because there are more than one promotional rules you have.