I assume correctly that screenshot of email reply above is the answer you got after you reach them to a middle ground namely returning your deposits? Or was it a response for other matter and you haven't address about return of deposit?
Yes, that’s the reply I got after I asked for a refund of my deposit and for my account to be unlocked.
So even after trying to find a middle ground, that’s the answer they gave me.
Then I'm afraid that's the extent of what I can do for your case. I've previously asked Razer to intervene a matter with same outcome as yours, his reply is that basically he can't overturn a decision unless the compliance team asked for him to intervene and/or ask his opinion. I do hope I can help more, but I can't force something to happen, not without Razer's or Rollbit's direct influence.
You’ve got more experience with these kinds of situations, have you seen more cases like this recently?
Or is it just me, or has Rollbit been acting like this more often lately towards other users too?