Quote from: AHOYBRAUSE on Today at 04:32:14 AM

Quote from: holydarkness on June 12, 2025, 03:31:31 PM

Quote from: Goxx98 on June 11, 2025, 09:18:58 PM

Quote from: holydarkness on June 11, 2025, 05:07:00 PM

Of which... I tried to figure out. Given Stake is one of the few casinos that doesn't give me their contact, I can't reach them directly to hear the story from their side. Thus, all I can do is to help guide your steps toward resolution. As mentioned by severals, you can go to CG or AG and get the mediator to resolve the matters, get Stake to explain why the documents are rejected.

Or... you can help me understand what happened here by answering my previous question, whether it's you or your cousin who try to verify. With that, I can advance and probably understand where the issue lies.

It is simply explained.
Only one ticket was played and after winning stake.com asked for 3 and 4 step verification, however every document that was sent was rejected. In my opinion, the reason is frankly ridiculous because their verification team claims that the document is not original, and I say that it is, and if they don't believe me, then they should contact the company that sends us electricity bills and let them check if my bill looks like that.

And it's a simple question: is it you or your cousin who want to verify the account. Knowing this will help eliminate a possible miscommunication that can be a simple root of your problem. Namely, the name trying to verify does not match the name in the document. PoA require the name listed on the address on those documents to match the name given on previous ID.

Thus... If the utility bill is on your name and it's your cousin who want to verify and it's his account, we've found our problem. It's not the resolution or the prinnt-out or whatever other reason, it's simply because the name being submitted on the document does not the name previously provided on level 2 KYC.

Is this what's happening?

Looking at the reply after your questions, yet again he is not directly answering what you are asking. I mean come on, isn't it obvious what's going on here?
Stake has good detection in place for exactly cases like this one. OP can't make up his mind where the story is supposed to go in here, and stake figured that out a while ago.

You are not telling the truth, my brother lives with me in the same house, you think I am stupid and that I am sending my documents but account is in his name?

Well you are amazing, applause