For me who has tried playing on Chip.gg, I have never experienced any problems. But I know there are many users who play on Chip.gg, so each user may experience problems that we have never experienced. So with so many users, of course each user must be patient to process their problems because service support must also serve each user one by one if they experience problems.
If you don't have a problem doens't mean other will not having problem.
Each user having different situation, the problem in the case is "communication" some of other casino having the same but if there has some communication should be not a problem. Meanwhile if you see, the communication is none is making the user difficult.
What, I can tell. Chips casino probbaly use third service or someone who working remotely as support, I can see some live support chats come from PH. Since the support is coming from third parties / someone working remotely they need to ask with the team. If don't have suitable answer, they mostly ignore user chats. But that's the problem is "communication".