Also, I believe that many players are only looking for free bonuses and don’t actually intend to play on the platform. Our hosts want to determine whether customers are likely to be loyal or are just here to take advantage of the bonuses.
You are missing the point here. On one hand, what you said is true about many players just looking for free bonuses. On the other hand, your team is chasing away legit customers by asking them too many questions.
Y'all need to find a proper middle ground where legit customers stay happy and scammers get chased away if you ask me. Simple!
I think the marketing strategy some casino used to lure customer more to their casino is these free bonuses, you would be suprised how it works but human and gamblers as a whole have a way to go about their greed and ego sometimes they get traps in all these free bonuses and turn out to game more on the casino. Every gambler is searching for an atmosphere where they will feel they have an edge over and making yours similar to what they are looking for will give an advantage.