Also, I believe that many players are only looking for free bonuses and don’t actually intend to play on the platform. Our hosts want to determine whether customers are likely to be loyal or are just here to take advantage of the bonuses.
You are missing the point here. On one hand, what you said is true about many players just looking for free bonuses. On the other hand, your team is chasing away legit customers by asking them too many questions.
Maybe they better follow those casinos who give bonuses without giving asking to much conditions. Since if they became so strict toward giving bonuses and ask to much requirements on it then maybe this could disappoint their gambler then could be the reason that they would just play by using the bonus they get and leave after that.
What better thing to do is they focus on finding more ways to attract people and increase more their exposure.
For sure there are lots of ideas in this forum and if they know how to market well plus make sure that their gambler is satisfied with their overall experience on their casino then provably that this is the reason on why gamblers would choose to stay on their platform.