Quote from: leonair on Today at 06:02:53 PM

Quote from: BTCBetsGeng on Today at 05:00:39 AM

I used the Shufle.com platform mainly for sports betting, and I had recently been exploring MMA betting. Initially, I had no issues with deposits or withdrawals. However, my account has now been under verification for over a week, and they say there's no set timeframe for this process. I’ve already provided all the requested documentation. They are simply freezing my account and holding my money. This is absurd, especially considering the positive reviews this platform has on the Forum.

Do you understand what could be the reason for freezing your account? Are you using multiple accounts here or using VPN or doing any activity that is against their ToS? Since you have submitted your documents you should wait for some time and if you feel that you have been waiting too long and they are taking too long for it then you can talk to customer support they can help you if you are legitimate. If they do not take you seriously despite you being legitimate or refuse to unfreeze your account then you can post here with that evidence. Blaming them without any evidence will not bring a better result

I want to emphasize that I have not violated any of the platform's terms. I do not have multiple accounts, nor have I engaged in any suspicious activity. My intention in posting here was solely to find a more effective way to contact support, since the live chat only keeps repeating the same automated responses without providing any concrete solution or timeline.
It is neither comfortable nor reasonable to have over 1000 USDC locked in my account while the only response I get is that “my account is under review” — and worse, with no estimated time for resolution.