Was there a reason given out? Despite giving complete documents maybe they found something suspicious.
According to the screenshot he shared(quoted below) on his previous thread, the guy was most likely flagged(for money laundering, maybe) because he tried to withdraw his deposited money to a different address without finishing the wager requirement.
here are the chat conversations
If I’m not mistaken, the withdrawal attempt that failed was using my Binance address, whereas I usually made deposits with my MetaMask wallet. I can prove this as well, but they haven’t even asked for that kind of documentation.
There is not much that can be done other than wait for them to contact you and present your evidence if they ask you for it. Hopefully, you get your case resolved soon. Seeing the date on your previous thread, it's been a week since your issue started.