Unfortunately, the players use any type of word they want when they talk to support/create a scam accusation/complain here and there. But we have to handle them professionally. The casino team members often get stressed because of the name-calling/insults, even though they try hard to understand the customer. Some of the players are verbally aggressive, and the company has to stop responding at some point.
Unfortunately, the majority of the community does not understand these things and usually takes the side of the players. I am glad to see there are people in this forum who care about these matters. We appreciate it.
While verbal aggression is never justified, it's often a reaction to unresolved issues, cases such as poor customer service or lack of timely response from the casino team. In many cases, frustration happens when users feel ignored or mistreated.
That said, not every accusation is made in good faith. Some users may have ulterior motives, some of which is to exploit bonus systems or intentionally damage a platform’s reputation for personal gain.
I think kingbj21 might fall within this category. This is why it's crucial for casinos to maintain clear terms and keep full records of user interactions. Transparent handling protects both parties and builds trust with the wider community.