Hello,

We are of course not in a position to comment on what the procedures of other casinos are, what their terms look like or what their policy is when a user breaches their Terms and Conditions.

However, the actions taken by Betby would strongly suggest to us that the suspicious betting behaviour the player was investigated for initially was/is calculated and systematic.

If this behaviour would indeed be coincidental and by chance as they claim, they wouldn't have been limited across all the operators, only at Betpanda.

Therefore we would like to reiterate that we are not a "scam" as is falsely claimed, but simply acting upon suspicious behaviour suspected and investigated (and now confirmed) by our sportsbook provider as per our Terms and Conditions.

We have brought this up several times internally with senior management and with all the information which has been made available to us through various mediums, we are not in a position to offer a refund due to the aforementioned reasons.

We do understand that this is not the outcome you were looking for, but the substantial action taken by Betby validated our suspicions and cemented their decision.

Hence, Betpanda considers the matter closed.