Edit: Yeah I guess the live chat need some improvement..
Not only Betbolt, but there are a lot of casinos with slow support responses, including BC Game. I assume their support team size does not match the user base size, which is why the support cannot handle all the support inquiries at the same time. Or, probably, their support team is too small, so sometimes they leave the live chat without an agent.
I would recommend they hire more support employees to provide better quality support. I see all the issues with the players were solved already. I hope they will continue to provide good services to the players.
Good thing is that their representative and the casino itself are very active in our community. So for sure one he read this comment, he might have to rely the info to the team so that they can improved the live chat.
Although I wanted to hear what one of our members here on what kind of improvement is needed here.