Good thing is that their representative and the casino itself are very active in our community. So for sure one he read this comment, he might have to rely the info to the team so that they can improved the live chat.
Although I wanted to hear what one of our members here on what kind of improvement is needed here.
We appreciate your feedback and suggestions.
We care about the community feedback; thus, we are here in this forum, checking the thread every day and writing our responses. Yes, we see the feedback every day, and I am forwarding the suggestions to the team. We are aware of the slow support responses that you may have faced, and we promise to work on it and make the support faster for players. We appreciate the criticism. It helps us understand what we are lacking and where we should improve.
Thanks!