Good thing is that their representative and the casino itself are very active in our community. So for sure one he read this comment, he might have to rely the info to the team so that they can improved the live chat.
That is what community members care about. As long as there is a representative, there is a high chance they will let the team know about the community situation, and as long as they are spending money to promote their business here, they will care about solving the problem as soon as they can. As we can see, there were some cases around for a month, and those issues were solved eventually.
The players had to wait, and the casino representative posted almost every day and stayed connected with the community even though they were not able to solve the issue. It is important to stay connected even if it takes time to resolve the issue.