Quote from: panjul07 on June 22, 2025, 12:03:02 PM

Quote from: The Cryptovator on June 22, 2025, 10:11:36 AM

Quote from: spinprovider on June 22, 2025, 04:47:59 AM

18k balance not getting paid out, completed KYC refers to other secondary KYC.

Just going to start exclusion route then report to gambling commissions officially as dont seem to want to settle.

As we can see from your screenshot, after your withdrawal, they asked for a secondary KYC verification. I do not really agree with secondary verification if the account is already KYC verified. If the amount is in the millions, then it does make sense to ask for secondary KYC verification. However, your verification seems approved. So you should try to withdraw your funds again. You have deposited a handsome amount. So your withdrawal shouldn't be declined again. In case they ask for KYC again, you can comply since they already have your KYC, so no privacy issues there.

Empire team, your topic title is telling it's instant payout. So why are you rejecting the withdrawal? Why are you acting like typical scam gambling sites? Please solve his issues as soon as possible. This is your official announcement thread, so gamblers will definitely notice these allegations. Otherwise, users are free to create scam accusations which would ruin your reputation as well.

I'm trying to be neutral here so I cant judge too much because we need more information both from this player and from the casino about this case.
I looked at the screenshot and I'm a bit curious because his withdrawal is being declined at the same day as he made the 2 deposits ($18500). I'm wondering if he tried to withdraw just after the 2 deposits without wagering enough amount (standard rule 1x wagering) which trigger the KYC request.
If my guess above is true which he did not wager enough before his withdrawal request, it is not the casino's fault to ask KYC because I think it is standard policy to avoid money laundering attempt.
So it will be nice if spinprovider can provide more information about the case from his side.

Hello everyone. Hope you had a great weekend!

This player was found to be part of a group of players that exploited a game provider, and has even openly admitted this to us in Telegram messages. Trying to offer logins to provider back offices, in exchange for the funds back.
This is why the account is under security review, and withdrawals are blocked.

Hope this clears things up.

Cheers!

Empire.io Team