Each user having different situation, the problem in the case is "communication" some of other casino having the same but if there has some communication should be not a problem. Meanwhile if you see, the communication is none is making the user difficult.
Most platforms are fine until you get into trouble with something like delayed withdrawals, a deposit wasn't credited, or similar. I believe communication is the key, and providing support to the customer is important. I saw the screenshot above, which is too disappointing for a player. I would be stressed in such a situation as well. I understand that some casinos do not answer customers who troll in chat support or bother the support with the same question again and again.
Whatever happened in the casino has happened, I would expect the casino representative to come and post their official response regarding the case, or at least inform the campaign manager about it.
You know, sometimes it's not good to reach the chat support of a casino, especially if the concern issue that a gambler approaches on their gambling platform is serious. The more that the support does not respond immediately, of course, it adds stress to their users at the casino.
I can say this because I have also experienced these scenarios, in fact, the more the response is delayed, the more worrying it is, it really causes stress,
especially if a large amount of funds is involved, you know what I mean.