I am quoting the image for visibility

Judging from the reply by the support time, I guess you will just have to wait until you receive communication from them through your official email address. That is one thing that sucks about the processes of receiving back your funds after such events. You sometimes just have to treat such a case a though you will never get your funds back to avoid disappointment.

I am quoting the image for visibility

Judging from the reply by the support time, I guess you will just have to wait until you receive communication from them through your official email address. That is one thing that sucks about the processes of receiving back your funds after such events. You sometimes just have to treat such a case a though you will never get your funds back to avoid disappointment.