So what amount are you exactly claiming? 0.054 BTC as per the screenshot or 0.046 BTC as per the post you earlier on made?
As advised, please wait for them to reach out to you. Sending them more messages who expedite anything.
Alternatively, send @Lafu some details
as he requested, and he could help you
find out
on how to claimwhat the
problem might be since he has experience with the claiming process and has already claimed his funds
.