Are you surprised the freebitcoin service is still operational for this length of time even with the huge amount of complaints against them?
I thought they would have collapsed (or exit-scammed) a long time ago, I have no idea how they have managed to survive so long without resolving all of the complaints and/or concerns.
Eventually, they are trying to make the things right. A lot of users still have their trust on Freebitco as Freebitco team is always processing the withdrawals of the users. The delays are making some users unhappy though. They have also doubled the WOF spins amount for 1 year. However, there are some unresolved issues which are related to account hacks or withdrawals to unauthorised addresses. And the most annoying part is their unresponsive support team. Above all these things, processing the withdrawals of the users is the primary thing to survive here.
It is very difficult to be responsive to such a company situation, they are present as is and definitely just want to rise that's why they are still operating even though there are many complaints that have not been resolved, who is not upset with money that cannot be withdrawn from our own account but it becomes something difficult.
Whether they still have money or not when users want to withdraw it we don't know (maybe not), Besides my money in there is very little so there is no need to waste time to keep complaining, but for people who have big money in it they will continue to pursue until Freebitco returns it.