I have requested "one year self exclusion " for my account on December, 5th 2023. Last week I contacted the support team, but one of their support said I have requested permanent exclusion. Ofcourse it was a mistake, I lost my account now.
PM me your UID, I'll reach my contact. Hopefully we'll get a broader context. If you don't have any access to your UID, give me your email address and perhaps username or other identifier that you can get. It'll help my contact zeroing into your account.
Was there anything valuable on your account left? If there was nothing left, maybe you can just make another account and dont stick to the past? [...]
Bad idea. In any casino, following an exclusion [even when the person is currently in the middle of an exclusion period or already choose to permanently excluded] if someone create a new account, it'll be an insta-ban and give the casino right to confiscate everything as it'll be considered as circumventing self-exclusion.
Thank you.
I think it's enough for me , I didn't have much time to tell everything in order to open my account, no more interest to play on bcgame again.