Thank you.
I think it's enough for me , I didn't have much time to tell everything in order to open my account, no more interest to play on bcgame again.
Providing just a UID or email address should not have taken a lot of time. He was actually trying to help you get into the bottom of the issue so that you know what actually triggered the permanent exclusion, but since you have already made up your mind after a few replies, then I guess it's a closed case.