Since you posted on the announcement thread regarding your self-exclusion, you have to share your UID. Unless you share more details regarding your account, how can we help you? The BC game doesn't ban you, but you ask for self-exclusion. There might happen mistakes from both ends. So it's a matter of investigation to come to a solution. Unless you abuse the system, BC game needs their user back. It really depends on you; either play on BC game or move to any others. But instead of getting angry, your cooperation would help you to get back your account.