Hello, thank you for bringing this to my attention.
I have forwarded your complaint and brought this to higher ups to perform an investigation on your case.

This reply is from RoobetHowie

"Hello, the following account provided has been locked due to a Violation of our ToS, specifically
owning or managing multiple accounts with logged records of coin mixing.
If a deposit was made with a different address than the one provided in the withdrawal, security flags account for coin mixing.
That is why the account was locked, sadly due to this ToS violation I am not able to return the funds.
Roobet is a casino, not a bank. We can't provide a refund because the funds are not entirely yours, it's the casino's.
As per ToS Violation rules; Funds have been confiscated and deducted from the locked account."

Hopefully this helps!